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Privacy Policy

 

Introduction

Viking Bay Vets Ltd are committed to protecting and respecting your data.

Viking Bay Vets Ltd is a registered company in England and Wales: registration nbr 11146907.

Viking Bay Vets Ltd will be referred to in this document as “we”, “our” or “us”.

In order to provide our veterinary services, we will need to hold records of, process and on occasions share personal data. This document will set out how any data that you provide to us or any personal data that we might collect from you will be processed by us.

By engaging with our practice to provide veterinary services or visiting www.vikingbayvets.com, you are accepting and consenting to the practices described in this policy.

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Personal Information we may collect and why

  • your name: so that we can identify you and communicate with you.

  • your address: so that we can identify you and register your animal with the practice.

  • your e-mail address: so that we can communicate with you regarding your animal, treatments and/or correspondence about our service and animal health issues.

  • your phone number: so that we can contact you about your animal, appointments, treatment and/or other correspondence about our service and animal health issues.

  • your financial information: including bank details, in order to process payments for services we provide.

  • your insurance information: in order to communicate with your pet insurance provider if applicable.

 

Please inform us if any of the above information changes or needs to be updated. We may ask you to confirm these details on a regular basis.

 

Information you give us

We may collect information about you that you give us by filling in forms on our website (www.vikingbayvets.com), by phone, email, during a face-to-face conversation with a staff member of Viking Bay Vets, or otherwise.

 

Marketing

Upon registering your animal with Viking Bay Vets, we will ask for your consent for processing your information so that we can send you information about products and services available from Viking Bay Vets. You can subscribe or unsubscribe to this service by contacting Viking Bay Vets.

 

Data retention

We will keep your personal information for the time you are a registered client of Viking Bay Vets in order to provide the services you have requested; for as long as is legally required by HMRC, RCVS and any Healthcare plan provider; for as long as is needed to support any legal claim against the practice.

 

Sharing your information

In order to provide our services we will be required to share your personal information with third parties, for instance your pet insurance provider. Each third party is required to have comparable data security measures in place and to be fully compliant with the terms of the General Data Protection Regulations.

The third parties we may share information with are:

  • Your Pet Insurance Company

  • Referral Practices

  • Laboratories

  • Pet Crematorium

  • Banks and Payment Service Providers

  • Credit Reference and Fraud Prevention agencies

  • Debt Collection Agencies

  • Law Enforcement Agencies

  • Email providers, Printers and Mailing Houses

  • Practice Pet Health Plan Providers

  • Other Veterinary Practice when moving practice

 

We will not provide your personal information to any other third party than the once listed above without your prior consent.

 

Keeping your data safe

Access to your personal information is limited to those who are authorised and with a genuine business need. Procedures and security measures and policies are in place to keep your data safe and prevent it from being lost or accessed without permission.

 

Your rights

The rights as set out by the General Data Protection Regulation (GDPR) include:

  • Fair processing of personal information and transparency by us over how we use your personal information.

  • Access, correct, update or request that we stop processing or delete your personal information.

  • To opt out of marketing communications.

  • Receive the personal information concerning you, which you have provided us with.

  • Withdraw your consent for processing your personal information.

  • You have the right to oppose our processing of your data if our legitimate interests impose on your rights and freedoms in law.

  • Your right to complain about our collection and processing of your information. You can do this by contacting Viking Bay Vets or by contacting the ICO via the following link www.ico.org.uk/concerns .

 

How to contact us

Please contact us if you have any questions about our privacy policy or the data that we hold about you.

 

Email: info@vikingbayvets.com

Correspondence address: Viking Bay Vets, 85 Salisbury Avenue, Broadstairs, Kent, CT10 2EB

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